Privacy policy

Last updated on 26^th July, 2023.

This privacy policy (“Privacy Policy”) sets out the manner in which we may collect, use, disclose, or otherwise process the data, whether true or not, about an individual who can be identified either (a) from that data or (b) from that data and other information to which we have or are likely to have access (“Personal Data”) in accordance with the Personal Data Protection Act 2012 of Singapore, as may be amended from time to time (“PDPA”). This Privacy Policy applies to all users of our website, https://shoplitmus.com/, and all its associated sites (collectively, “Website”).

1. Collection of information
   • In order for us to provide our products and services to you, it is necessary for us to collect and use certain Personal Data.
   • While the specific types of Personal Data you submit through our Website may vary depending on the product(s) and service(s) provided to you, and whether you maintain an account with us, there are 6 broad categories of Personal Data which are collected by us:
     • Identity Data, which includes your country of residence, job title, age, marital status, and/or gender.
     • Contact Data, which includes your email address, fax, and/or telephone number.
     • Transaction Data, which includes your credit card details, your billing address, your mailing address or the mailing address of the intended recipient of your order, payments and orders to and from you, and other details of products and services that you have supplied to, or purchased from, us.
     • Usage Data, which includes information about how you use our Website (including the time you visit our Website, the duration of your visit, the types of products and/or services you are searching for, content of your communications with us, and how you are searching for such products and/or services).
     • Marketing and Communications Data, which includes your interests, feedback, survey responses, preferences in receiving marketing materials from us and your communication preferences, as well as your preferences for particular products or services.
     • Technical Data, which includes your Internet Protocol address, the internet device identity or media access control address of your device, information regarding the manufacturer, model or operating system of the device that you use, and information about the web browser that you use to access our Website.
   • How we collect your Personal Data

We collect your Personal Data:

• Directly from you. You may give us the abovementioned 6 broad categories of data when you do any of the following (whether on your own behalf or on behalf of your organisation):
  • use our Website;
  • create an account on our Website;
  • enter into a contract with us or purchase our products and/or services;
  • apply for, or enquire about, our Website or products;
  • participate in a promotion, survey, event, or other marketing campaign organised by us;
  • subscribe to our newsletters or alerts;
  • request marketing materials to be sent to you; or
  • contact us.
• From your authorised representatives. We may also collect the abovementioned 6 broad categories of data from your authorised representatives. These include persons whom you have authorised and persons who have been identified as acting on your behalf pursuant to our security procedures.
• When you interact with our Website. As you interact with our Website, we may automatically collect your Usage Data, Marketing and Communications Data, and Technical Data. We may collect such personal data by using website cookies.
• Third parties or publicly available sources. We may receive your Personal Data from third parties which are located in various countries. These include:
  • Usage Data, Marketing and Communications Data, and Technical Data from analytics providers, advertising networks, or social media platforms; and
  • Name, Identity Data, Contact Data, and Transaction Data from providers of technical, payment, or delivery services.

2. Purposes for processing your Personal Data
   • We may collect and use your Personal Data for any or all of the following purposes:
     • To register you as a new customer.
     • To verify your identity.
     • To process and deliver your order(s).
     • To manage your account, including managing payments, fees, and charges and collecting and recovering money owed to us.
     • To manage our relationship with you.
     • To administer, operate, provide, maintain, and protect our business and our Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data, as well as ensuring that unauthorised users do not access the information on our Website).
     • To deliver relevant content and advertisements to you and measure or understand the effectiveness of the advertising we serve you.
     • To make suggestions and recommendations to you about products or services that may be of interest to you.
     • To send you relevant information about our events, news announcements, or promotions.
     • To enable you to complete a survey or participate in a promotion, survey, event, or other marketing campaign organised by us.
     • To contact you in relation to all of the above.
     • To comply with any applicable laws, regulations, codes of practice, guidelines, policies, or rules, or to assist in law enforcement or investigations conducted by any governmental or regulatory authority.
     • Any other purposes for which you have provided the information.
     • Any other incidental business purposes related to or in connection with the above.
   • The purposes listed above may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).
   • Promotional offers and marketing

If you supply us with your Contact Data, you may receive mailings, calls, emails, messages, or faxes from us with information about new products and services or upcoming events. We will always obtain your consent to direct marketing communications when we are required to do so by law and if we intend to disclose your Personal Data to any third party for such marketing.

If you no longer wish to receive such mailings, calls, emails, messages, or faxes, you may withdraw your consent by writing to us at the address listed below:

 

Trust-Link Venture Holdings Pte. Ltd.

237 Pandan Loop

#03-05 Westech Building

Singapore 128424

 

• Cookies

We use cookies to provide visitors with a personalised experience on our Website. Cookies are pieces of information that a website transfers to the memory or hard drive of a visitor’s computer for record-keeping purposes. We use cookies to allow access without re-entering the visitor’s account information to make improvements and to better tailor our Website to our visitors’ needs. We also use this information to verify that visitors meet the criteria required to process their requests.

Most browsers used by visitors have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent. However, if you disable or refuse cookies, please note that some parts of our Website may become inaccessible or not function properly. In addition, you can delete cookies from your browser program at any time.

 

• Change of purpose

We will only process your Personal Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If there is any change in the purposes for which we collect your Personal Data, we will inform you of such change by way of email. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at support@shoplitmus.com. If we need to use your Personal Data for an unrelated purpose, we will notify you and will explain the legal basis which allows us to do so as well as obtain your consent to the use of your Personal Data for such purpose where we are required to do so by law.

3. Disclosure of information
   • We may disclose your Personal Data to our affiliates (including, but not limited to, our subsidiary or parent companies and employees) and third parties in limited circumstances as set out below:
     • We may share your Personal Data with our suppliers, agents, or contractors in connection with services that they perform for us or pursuant to agreements with them.
     • We may share your Personal Data with third parties to comply with a legal obligation, when we believe in good faith that an applicable law requires it, at the request of government authorities conducting an investigation, to verify or enforce our contractual rights or other applicable policies, to detect and protect against fraud or any technical or security vulnerabilities, to respond to an emergency, or otherwise to protect the rights, property, safety, or security of third parties and visitors to our website or the public.
     • As we continue to develop our business, we may sell or purchase assets. If another entity acquires or merges with us, your Personal Data may be disclosed to such entity.
     • Also, if any bankruptcy or reorganisation proceeding is brought by or against us, all such information may be considered as our asset and it may be sold or transferred to third parties.
   • We do not disclose your Personal Data to unaffiliated third parties for their independent use unless we have obtained your consent to do so and pursuant to executing confidentiality agreement(s) with such unaffiliated third parties. We also require all third parties to respect the security of your Personal Data and to treat it in accordance with the law.
4. Retention of information
   • We only retain your Personal Data for as long as is necessary for us to fulfil the purpose(s) for which it was collected (including as described in this Privacy Policy or as required by law). However, please be advised that we may retain some of your Personal Data after you cease to use our services (e.g. retention of your Personal Data is required to meet our legal obligations such as for tax or accounting purposes).
   • In some circumstances we may anonymise your Personal Data (so that it can no longer be associated with you) for research or statistical purposes. In such an event, we may use such information indefinitely without further notice to you.
5. International transfers of information

We may transfer your Personal Data to countries outside of Singapore. If we do so, we will take reasonable steps to ensure that your Personal Data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.

6. Security

Our management and its teams take commercially reasonable precautions to keep all information obtained from our online visitors secure against unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks. You are responsible for keeping your login information and passwords confidential.

7. Collection of information from children
   • Save for compliance with any relevant law, guideline, or policy, we do not knowingly collect personal data from children under the age of 13. If you are under the age of 13, please do not provide your personal data of any kind to us.
   • If a child under the age of 13 provides us with personal data, a parent or guardian of that child may send us a request to have the information deleted from our records by contacting us through support@shoplitmus.com.
8. Making changes to your Personal Data

You can access, correct, and edit any of the personal data that you have provided to us by contacting us through support@shoplitmus.com.

9. Links to other sites

Our Website may contain links to other sites. These sites are not covered by this Privacy Policy, and we are not responsible for the privacy practices or the content of these sites.

10. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy and related business practices at any time by posting updated text on this page. Please check this page periodically for updates. Your continued use of our Website or services provided therein constitutes your acknowledgement and acceptance of such changes.

11. Contact us

If you have any comments, questions, or complaints about our Privacy Policy, please contact us through support@shoplitmus.com.